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Our Customer Charter

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This customer charter explains how we aim to serve you and to assure you that the level of service and commitment that you will receive as a customer of Gas Serve NW will be our priority. We will make it our business to ensure that you receive the level of service & workmanship that you deserve.

We believe there are 7 aspects of our customer service that won’t be beaten by any other heating company in the North West; these are:-


Our Engineers will adhere to all appointment times and always visit at a time that suits you.
We aim to ensure that all works are completed on time and to your satisfaction.
We shall respond quickly to all calls for reactive & proactive tasks.


We believe that the quality of service & workmanship that customers receive must be of the highest possible standards; therefore our Engineers are not only Corgi-registered but also time-served.
We ensure that our Engineers are kept fully trained and up to date with modern technology.


We will always offer you the best economic option available to you, whatever your circumstances.
We will not try to over-sell any of our products or services. We offer a ‘no-pressure’ guarantee; you take as long as you like to make your decision; it is your investment and our reputation.


Our staff pride themselves on their customer care and will endeavour to explain to you the options available and the estimated cost. They will explain exactly what work is required, why it is necessary and how long it will take.
We will always take the time to ensure that you fully understand how to operate your new heating system.


We will always treat you, your family and your property with respect.
We will clean up after ourselves at the end of each working day and we aim to cause the least amount of disruption possible during our work.


All of our Engineers are subjected to a 10 year security background check to ensure that they are the kind of people that you will want in your home.
All of our Engineers carry identification cards, however we can offer to call you prior to your appointment and give you a password for additional peace of mind.
We will never disclose your personal details to anyone and will always observe a strict duty to confidentiality.


We will always strive to be friendly, honest, approachable, reliable and professional.
If, at any time, you require assistance with any aspect of your business with us; if you wish to comment on the service we offer or if you are in any way dissatisfied, please do not hesitate to contact us. We promise you a rapid reply to all enquiries.